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NSSLGroup

Supported Living Services

Supported Living ServicesSupported Living Services

Positive Behavioural Support

Meet Anabel and Dawn, our In-House NAPPI and PBS trainers

Why Deliver NAPPI and PBS Training?

One of our organisation’s driving forces is to develop person-centred approaches using the NAPPI (Non-abusive Psychological and Physical Intervention) and Positive Behaviour Support Model, which is tailored to meet the specific needs of our clients. 


It is proven that the most effective way to support individuals who present behaviours of concern is to teach both them and the staff team the least restrictive methods and most empowering skills possible.


Unlike some care providers, we do not train in self-defence but in self protection, with minimum impact to individuals and staff.  A majority of situations can be de-escalated in advance through early identification of triggers, psychological insight and positive behaviour reinforcement.


How is the Training Delivered?

To ensure consistency of working practice and support, we adopt the NAPPI PBS model which is delivered through extensive and experiential training, workshops and regular refresher courses, all personalised for each client, best enabling staff to:


  • Work in partnership with the person being supported and the people important to them; family, friends, advocates; and other professionals 
  • Establish the need for behaviour support, based on the results of assessment and analysis 
  • Provide a baseline on the frequency and intensity of behaviour which presents as a challenge 
  • Support the development of positive, person-centred behaviour support plans, with emphasis on improving the service user’s overall quality of life.


PBS Support Plans:

Positive Behaviour Support Plans are based on the findings of the behavioural assessment, and risk assessments, and will:


  • Include primary and secondary prevention strategies aimed at behaviours of concern from occurring 
  • Provide concise details of preferred communication methods 
  • Identify stress factors or the triggers that may lead to behaviours of concern 
  • Give clear guidelines for our staff so that the early signs of agitation and distress can be recognised, and identify or manage the triggers, thereby preventing behaviour from further escalation 
  • Address environmental stress factors 
  • Support the development of skills, such as communication, ADLs, coping and tolerance skills and resilience 
  • Create and Increase opportunities for meaningful activities and social inclusion.

NAPPI TRAINING SUMMER 2024

Anabel and Dawn completed the first 2 NAPPI refresher courses in Bedfordshire in August 2024.

"We covered "Challenging Assumptions" a new module, recapped on The Lallemand Red and Green behavior scales, along with care team responses, the SMART principles and Human Rights. We went back over our physical skills, the X-shield, Grab release and Guide and Physical SMART.


We had 2 lovely groups with staff and management participating in their refresher courses. We are looking forward to the next courses!"

We are pleased to announce that our next NAPPI course is planned January 2025!

We are pleased to announce that our next NAPPI course is planned January 2025!

We are pleased to announce that our next NAPPI course is planned January 2025!

We are pleased to announce that our next NAPPI course is planned January 2025!

We are pleased to announce that our next NAPPI course is planned January 2025!

We are pleased to announce that our next NAPPI course is planned January 2025!

Testimonials of our Previous Training Sessions

 “I have developed new skills, knowledge and techniques, and now able to deal with physical and verbal abuse; and how to assess an individual and be able to think, speak and act with each individual”   

 “The course enables me to better understand individuals and their needs”.      

 “The course enables me to minimise occurrences of aggressive behaviours or any behaviours of concern” 

 “It has given me confidence and knowledge of how to deal with situations which are stressful”   

 “The training has improved my awareness of underlying trauma service users may have.  It has given me a method I can take back to the service and implement”. 


Copyright © 2025 NSSL Group Ltd, In association with SGSL Ltd, Next Step Support, Next Step Support (OH), Next Step Support (MK) and Next Step Support (Dunstable) Ltd  - All Rights Reserved.

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